CEFR Mediation Strategies and Activities 3

Question 1

A bilingual employee verbally explains a foreign client's complaint to an English-speaking manager on the spot. Which CEFR activity is this?

Accepted Answer

Consecutive interpreting

Answer

Consecutive interpreting is real-time spoken mediation between two parties in different languages, as the employee performs here.

Question 2

Which strategy would a C1-level mediator use when two colleagues have opposing viewpoints during a team discussion?

Accepted Answer

Identify underlying interests and propose a framework for resolution

Answer

At C1, mediators can probe for underlying needs and structure a productive resolution framework for conflicting parties.

Question 3

The CEFR descriptor 'can relay in writing the main points made in a spoken discussion' falls under which category?

Accepted Answer

Relaying specific information

Answer

Relaying specific information includes transferring key points from spoken discourse into written form for others to use.

Question 4

When a mediator 'checks their understanding' during a discussion, which CEFR repair strategy are they using?

Accepted Answer

Paraphrasing for confirmation

Answer

Paraphrasing for confirmation involves restating what was heard to verify accurate understanding before proceeding.

Question 5

In CEFR, 'mediating a concept' differs from 'mediating a text' because it focuses on:

Accepted Answer

Making an idea comprehensible rather than transferring a specific text

Answer

Mediating a concept means helping others grasp an idea or notion, which may not be tied to any single source text.

CEFR - Common European Framework Practice Test