CDT Workflow & Process Management Flashcards

What is a document routing workflow in a document management system?

Answer: An automated process that directs documents through defined approval or review steps

Document routing workflows automatically direct documents through predefined sequences of review, approval, or processing steps according to defined business rules.

What is a parallel workflow in document management?

Answer: Multiple reviewers simultaneously processing the same document

A parallel workflow enables multiple reviewers or processes to work on a document simultaneously, reducing total processing time compared to sequential steps.

In BPMN notation, what does a 'gateway' represent in a workflow diagram?

Answer: A decision point that controls workflow direction based on defined conditions

In BPMN (Business Process Model and Notation), a gateway is a diamond-shaped element representing a decision point that routes the workflow to different paths based on evaluated conditions.

What typically triggers an escalation in a document workflow?

Answer: A defined condition such as an SLA breach or approval deadline expiration

Escalations are triggered by predefined conditions—such as missed deadlines or SLA breaches—that require higher-level intervention to resolve a stalled document.

What is a 'dead letter queue' in document workflow processing?

Answer: A holding area for documents that failed automated processing and require manual intervention

A dead letter queue holds documents that could not be automatically processed due to errors, allowing administrators to review and manually reprocess them.

What does 'check-out/check-in' functionality prevent in a collaborative document management system?

Answer: Simultaneous editing conflicts on the same document by multiple users

Check-out/check-in locks a document while it is being edited, preventing other users from making simultaneous conflicting changes to the same file.