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CDT Workflow & Process Management Flashcards

6 cards from real CDT practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. What is the purpose of a workflow SLA (Service Level Agreement) in document management?

    Answer: Set measurable standards for document processing timeframes and accountability

    SLAs in document workflows define measurable time standards for processing, review, and approval steps, providing the benchmark against which performance is measured.

  2. What is 'straight-through processing' (STP) in document workflow management?

    Answer: Automated end-to-end document processing without any human intervention

    Straight-through processing (STP) automates the entire document workflow from receipt to final disposition without requiring any manual handling steps.

  3. Which process improvement methodology is commonly used to identify and eliminate document workflow inefficiencies?

    Answer: Six Sigma DMAIC

    Six Sigma's DMAIC (Define, Measure, Analyze, Improve, Control) methodology uses data-driven analysis to systematically identify and eliminate inefficiencies in document workflows.

  4. What is version control's primary role in document workflow management?

    Answer: Tracking document changes and maintaining a history of all revisions

    Version control tracks all changes made to documents, maintains a complete history of revisions, and ensures team members always access the most current approved version.

  5. What distinguishes ad-hoc workflows from structured workflows in document management?

    Answer: Ad-hoc workflows are dynamically defined by users; structured workflows follow predefined fixed paths

    Structured workflows follow rigid predefined routing paths, while ad-hoc workflows allow participants to dynamically define or modify routing steps based on the specific document's needs.

  6. What is the primary benefit of integrating a document workflow system with an ERP platform?

    Answer: Eliminate manual data re-entry by automatically syncing document data with business transactions

    ERP integration enables automatic synchronization of document data with business transactions, eliminating manual re-entry errors and creating a seamless connection between document processing and core business operations.