Administrative Duties Flashcards
6 cards from real CCMA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 Administrative Duties flashcards as text
Which scheduling system books patient appointments at set, equal time intervals throughout the day?
Answer: Stream/fixed scheduling
Stream or fixed scheduling assigns each patient a specific appointment time at regular intervals, ensuring an even patient flow throughout the day.
A subpoena duces tecum requires the physician to:
Answer: Produce specific documents or records for legal proceedings
A subpoena duces tecum is a legal order requiring the production of documents, records, or other tangible items for use in legal proceedings.
Which insurance term refers to the amount a patient must pay each year before the insurance company starts paying claims?
Answer: Deductible
A deductible is the annual amount a patient pays out-of-pocket for covered services before the insurance plan begins to pay.
When a patient calls to cancel an appointment, what is the appropriate action for the medical assistant?
Answer: Document the cancellation and offer to reschedule
Documenting the cancellation and offering to reschedule maintains continuity of care and accurate scheduling records.
What is the function of the 'explanation of benefits' (EOB) document?
Answer: It summarizes how an insurance claim was processed and what amounts were paid, denied, or adjusted
An EOB is sent by the insurance company to both the provider and the patient, detailing how a claim was processed, amounts billed, allowed amounts, and what the patient owes.
Which federal program provides health insurance coverage for individuals aged 65 and older?
Answer: Medicare
Medicare is the federal health insurance program primarily for people 65 and older, as well as for certain disabled individuals under 65.