CCM Workplace Conflict and Organizational Dynamics 3

Question 1

Which concept describes the tendency of groups to suppress dissent in order to maintain cohesion, which can escalate unaddressed conflict?

Accepted Answer

Groupthink

Answer

Groupthink occurs when the desire for group harmony overrides realistic appraisal of alternatives, allowing latent conflicts to fester unaddressed.

Question 2

During a post-merger integration, employees from the acquired company resist new policies. This conflict MOST likely stems from:

Accepted Answer

Organizational culture clash

Answer

Post-merger conflicts frequently arise from organizational culture clashes when two companies with different values, norms, and practices are combined.

Question 3

Which leadership style is MOST likely to reduce dysfunctional conflict in a high-stress, rapidly changing work environment?

Accepted Answer

Transformational leadership

Answer

Transformational leaders inspire shared vision and build trust, which reduces dysfunctional conflict during periods of rapid organizational change.

Question 4

A team experiences moderate task conflict about how to approach a new project. Research suggests this level of conflict is MOST likely to:

Accepted Answer

Enhance decision quality and innovation

Answer

Moderate task conflict is associated with improved decision quality and creative problem-solving because it encourages diverse viewpoints.

Question 5

Which organizational factor MOST directly contributes to latent conflict becoming manifest conflict?

Accepted Answer

A triggering event or perceived injustice

Answer

Latent conflict becomes manifest when a triggering event or perceived injustice causes parties to act on previously unaddressed tensions.

(CCM) Certified Conflict Manager Practice Test

(CCM) Certified Conflict Manager Practice Test

CCM Workplace Conflict and Organizational Dynamics 3