CCM CCM Mediation Process & Skills

Question 1

Which phase of the mediation process involves the mediator explaining the ground rules and their role?

Accepted Answer

Opening statement / Introduction

Answer

Caucus

Answer

Closing agreement

Answer

Information exchange

Question 2

In mediation, a 'caucus' refers to:

Accepted Answer

A private meeting between the mediator and one party

Answer

A joint session where both parties speak simultaneously

Answer

A binding vote on settlement terms

Answer

A public hearing open to observers

Question 3

What distinguishes mediation from arbitration?

Accepted Answer

The mediator facilitates agreement but does not impose a decision; an arbitrator decides the outcome

Answer

Mediation is always legally binding; arbitration is not

Answer

Mediation is conducted in court; arbitration is private

Answer

Arbitration requires both parties to be represented by attorneys; mediation does not

Question 4

The principle of 'self-determination' in mediation means:

Accepted Answer

Parties retain full autonomy over whether and how to settle

Answer

The mediator determines the outcome based on fairness standards

Answer

Each party may withdraw from mediation at any time without penalty

Answer

The strongest party sets the agenda for discussion

Question 5

Which mediator technique involves restating what a party has said in a neutral, condensed form to ensure understanding?

Accepted Answer

Paraphrasing

Answer

Reframing

Answer

Summarizing

Answer

Probing

Question 6

When a mediator 'reframes' a statement, the goal is to:

Accepted Answer

Translate a positional or accusatory statement into a needs-based or neutral one

Answer

Challenge the accuracy of what was said

Answer

Repeat the statement verbatim for clarity

Answer

Document the statement for the written record