CCM Workplace Conflict and Organizational Dynamics 2

Question 1

A manager notices two team members repeatedly clashing during cross-functional meetings. What is the FIRST step in addressing this organizational conflict?

Accepted Answer

Conduct individual interviews to understand each party's perspective

Answer

Individual interviews allow the conflict manager to gather unbiased perspectives before deciding on an intervention strategy.

Question 2

Which organizational structure is MOST likely to generate role conflict due to dual reporting lines?

Accepted Answer

Matrix organization

Answer

Matrix organizations create dual authority where employees report to both a functional manager and a project manager, inherently generating role conflict.

Question 3

Intergroup conflict between the sales and operations departments is BEST described as which type of conflict?

Accepted Answer

Intergroup conflict

Answer

Intergroup conflict occurs between distinct teams or departments within the same organization, such as sales versus operations.

Question 4

An employee feels tension because her supervisor's instructions contradict corporate policy. This is BEST classified as:

Accepted Answer

Role conflict

Answer

Role conflict arises when an individual faces incompatible expectations or demands from different sources of authority.

Question 5

Which conflict-handling mode is MOST appropriate when a long-term relationship is critical and both parties' goals are equally important?

Accepted Answer

Collaborating

Answer

Collaborating (problem-solving) is ideal when both the relationship and achieving mutual goals are high priorities, as it seeks a win-win outcome.

(CCM) Certified Conflict Manager Practice Test

(CCM) Certified Conflict Manager Practice Test

CCM Workplace Conflict and Organizational Dynamics 2