CCM Team Building & Development 3

Question 1

A CCM observes that a high-performing team has regressed to conflict after a key member departed. This best illustrates which concept?

Accepted Answer

Regression to the Storming stage

Answer

Team membership changes can cause regression to earlier Tuckman stages, particularly Storming, as dynamics must be renegotiated.

Question 2

Which intervention is most appropriate when a team conflict is rooted in unclear decision-making authority?

Accepted Answer

RACI matrix clarification

Answer

A RACI matrix (Responsible, Accountable, Consulted, Informed) clarifies who owns decisions, directly addressing authority-based conflicts.

Question 3

Task conflict in a team is best managed by a CCM when it:

Accepted Answer

Is channeled into structured debate to improve decision quality

Answer

Research shows that moderate task conflict, when well-managed, enhances decision quality by surfacing diverse perspectives.

Question 4

A team member repeatedly misses deadlines, causing resentment among peers. The CCM's first step should be to:

Accepted Answer

Privately explore the member's perspective to understand underlying causes

Answer

Understanding root causes before taking action is a foundational conflict management principle that prevents premature escalation.

Question 5

Which of the following best describes 'relationship conflict' in a team context?

Accepted Answer

Personal tensions and interpersonal incompatibilities unrelated to task

Answer

Relationship conflict involves personal animosity or interpersonal friction and tends to be more damaging to team performance than task conflict.

(CCM) Certified Conflict Manager Practice Test