CCM Team Building & Development 2

Question 1

A newly formed project team is experiencing confusion about roles and responsibilities. According to Tuckman's model, which stage are they most likely in?

Accepted Answer

Forming

Answer

In the Forming stage, team members are new, roles are unclear, and members rely heavily on the leader for direction.

Question 2

Which conflict management approach is most effective when a team is in the Performing stage of development?

Accepted Answer

Collaborative problem-solving among members

Answer

High-performing teams have established trust and norms, making collaborative problem-solving the most effective conflict approach.

Question 3

A team conflict manager notices subgroups forming along departmental lines. This phenomenon is best described as:

Accepted Answer

Faultline activation

Answer

Faultlines are latent dividing lines that split a group into subgroups based on shared attributes like department or tenure.

Question 4

During a team retrospective, members consistently agree with the majority view to avoid conflict. A CCM should recognize this as:

Accepted Answer

Groupthink

Answer

Groupthink occurs when the desire for harmony overrides realistic appraisal of alternatives, suppressing dissent.

Question 5

What is the primary purpose of a team charter in conflict prevention?

Accepted Answer

To establish shared norms, roles, and expectations before conflicts arise

Answer

A team charter proactively defines operating agreements, reducing ambiguity that often seeds conflict.

(CCM) Certified Conflict Manager Practice Test

(CCM) Certified Conflict Manager Practice Test

CCM Team Building & Development 2