CCM Strategic Planning & Execution 2

Question 1

During strategic conflict planning, a BATNA is best described as:

Accepted Answer

The most favorable alternative if current talks fail

Answer

BATNA (Best Alternative To a Negotiated Agreement) defines your strongest option if the current negotiation does not produce an agreement.

Question 2

Which strategic framework helps conflict managers map stakeholder interests against their levels of influence?

Accepted Answer

Power-interest grid

Answer

A power-interest grid plots stakeholders by how much power they hold and how interested they are in the outcome, guiding engagement strategy.

Question 3

A conflict manager sets a 'reservation point' before entering talks. This represents:

Accepted Answer

The minimum acceptable outcome below which no deal is preferred

Answer

A reservation point (walk-away point) is the least favorable terms a party will accept before preferring their BATNA.

Question 4

In executing a conflict resolution strategy, 'sequencing' refers to:

Accepted Answer

Ordering agenda items and interventions to build momentum toward resolution

Answer

Sequencing involves deliberately ordering issues and process steps so that early successes create goodwill and momentum for harder topics.

Question 5

Which tactic would MOST undermine a well-crafted strategic conflict plan?

Accepted Answer

Rigidly following the original plan despite changed circumstances

Answer

Rigid adherence to an original plan when conditions have changed prevents adaptive responses and can derail resolution efforts.

(CCM) Certified Conflict Manager Practice Test