CCM Problem Solving & Decision Making 3

Question 1

Which cognitive bias causes conflict parties to overvalue their own position simply because they proposed it?

Accepted Answer

Endowment effect

Answer

The endowment effect leads people to overvalue what they already 'own' or have proposed, making compromise harder.

Question 2

The 'five whys' technique in problem solving involves:

Accepted Answer

Repeatedly asking 'why' to drill down to a root cause

Answer

Iteratively asking 'why' five times traces a problem back to its fundamental origin rather than stopping at surface explanations.

Question 3

In conflict resolution, 'criteria-based decision making' means that parties:

Accepted Answer

Agree on objective standards before evaluating proposals

Answer

Agreeing on objective criteria (fairness, efficiency, market value) before evaluating options reduces subjective bias in decisions.

Question 4

When a problem-solving session is stalled due to an impasse, a skilled conflict manager should:

Accepted Answer

Change the topic, take a break, or introduce a new framing of the issue

Answer

Impasse-breaking techniques include changing the conversation topic, taking breaks, or reframing to introduce fresh perspective.

Question 5

Which of the following BEST describes an 'integrative' (win-win) solution?

Accepted Answer

An agreement that expands the resource pie to satisfy both parties' core interests

Answer

Integrative solutions create value by addressing each party's interests rather than merely dividing a fixed resource.

(CCM) Certified Conflict Manager Practice Test