CCM Leadership Principles & Styles 3

Question 1

Which leadership style is most effective when managing a conflict between two high-performing, autonomous professionals?

Accepted Answer

Delegating

Answer

Delegating is appropriate for high-competence, high-commitment individuals who can self-manage the resolution process.

Question 2

Emotional intelligence is a core competency for conflict managers primarily because it:

Accepted Answer

Enables leaders to recognize and manage emotions in themselves and others

Answer

Emotional intelligence (EI) allows leaders to stay regulated and empathize with parties, which is essential in high-tension conflicts.

Question 3

Which leadership behavior in the Full Range Leadership Model represents the lowest level of effectiveness?

Accepted Answer

Laissez-faire

Answer

Laissez-faire is the most passive and ineffective style in Bass and Avolio's Full Range Leadership Model.

Question 4

A leader using 'individualized consideration' in a conflict setting would most likely:

Accepted Answer

Treat each party according to their unique needs and development level

Answer

Individualized consideration, a transformational dimension, means tailoring support and development to each person's specific situation.

Question 5

In adaptive leadership theory, a conflict manager's primary role is to:

Accepted Answer

Regulate distress while mobilizing parties to address root challenges

Answer

Adaptive leadership (Heifetz) involves holding parties in a productive zone of tension, not eliminating it, so they can adapt.

(CCM) Certified Conflict Manager Practice Test