CCM Cross-Cultural Conflict & Diversity Management 2

Question 1

In high power-distance cultures, workplace conflicts are typically:

Accepted Answer

Deferred to authority figures rather than resolved between peers

Answer

In high power-distance cultures, hierarchical authority is respected, so subordinates typically defer to superiors to resolve conflicts rather than addressing them directly with peers.

Question 2

'Intercultural competence' in conflict management refers to:

Accepted Answer

The ability to communicate effectively and appropriately with people from different cultures

Answer

Intercultural competence is the ability to interact effectively and appropriately with people from different cultural backgrounds, including adapting communication styles and resolving conflicts respectfully.

Question 3

Which approach is MOST effective when managing conflict between team members from collectivist cultures?

Accepted Answer

Focusing on group harmony and involving respected community or team leaders

Answer

In collectivist cultures, group harmony and community relationships take priority, so resolution strategies that preserve group cohesion and involve trusted representatives are most effective.

Question 4

'Stereotype threat' in cross-cultural conflict situations refers to:

Accepted Answer

The fear of confirming a negative stereotype about one's cultural group

Answer

Stereotype threat is the psychological burden of fearing one's behavior might confirm a negative stereotype about one's group, which can increase anxiety and inhibit effective communication in conflict situations.

Question 5

'Code-switching' in cross-cultural communication means:

Accepted Answer

Adjusting language, behavior, and presentation style to fit different cultural contexts

Answer

Code-switching involves adapting one's language, tone, behavior, or communication style to suit different cultural settings, enabling more effective cross-cultural interaction.

(CCM) Certified Conflict Manager Practice Test

(CCM) Certified Conflict Manager Practice Test

CCM Cross-Cultural Conflict & Diversity Management 2