CCM Conflict Resolution Strategies and Techniques 3

Question 1

In transformative mediation, the mediator's primary goal is to:

Accepted Answer

Support the parties' empowerment and recognition of each other

Answer

Transformative mediation emphasizes empowerment of each party and recognition of the other's perspective over settlement outcomes.

Question 2

Which de-escalation technique involves reflecting back what you heard to demonstrate understanding?

Accepted Answer

Active listening with paraphrase

Answer

Active listening with paraphrase means restating what the other party said in your own words to confirm understanding and validate their perspective.

Question 3

When conflict stems from differing values rather than facts or resources, the most effective long-term strategy is typically:

Accepted Answer

Dialogue focused on mutual understanding rather than agreement

Answer

Value-based conflicts rarely resolve through settlement; structured dialogue that builds mutual understanding is the most sustainable approach.

Question 4

In the dual concern model of conflict resolution, the 'problem-solving' style reflects:

Accepted Answer

High concern for self and high concern for others

Answer

Problem-solving (collaboration) represents high concern for both self-interests and the other party's interests simultaneously.

Question 5

Which negotiation tactic involves deliberately starting with an extreme offer to anchor the other party's expectations?

Accepted Answer

Anchoring

Answer

Anchoring uses an extreme initial offer to set a psychological reference point that influences the other party's subsequent offers.

(CCM) Certified Conflict Manager Practice Test