CCM Conflict Resolution Strategies and Techniques 2

Question 1

In interest-based negotiation, what is the primary focus when resolving a dispute?

Accepted Answer

The underlying needs and interests of each party

Answer

Interest-based negotiation focuses on uncovering the underlying needs and interests rather than arguing over stated positions.

Question 2

Which conflict resolution technique involves a neutral third party who has decision-making authority?

Accepted Answer

Arbitration

Answer

In arbitration, a neutral third party (arbitrator) listens to both sides and renders a binding or non-binding decision.

Question 3

The Thomas-Kilmann Conflict Mode Instrument identifies which five conflict-handling modes?

Accepted Answer

Avoiding, Competing, Collaborating, Compromising, Accommodating

Answer

The TKI model describes five modes: Avoiding, Competing, Collaborating, Compromising, and Accommodating.

Question 4

When using the 'principled negotiation' approach, what does 'separating people from the problem' mean?

Accepted Answer

Addressing the substantive issue without attacking personalities

Answer

Separating people from the problem means treating the issue objectively while respecting the relationship with the other party.

Question 5

A BATNA in negotiation stands for:

Accepted Answer

Best Alternative To a Negotiated Agreement

Answer

BATNA refers to the Best Alternative To a Negotiated Agreement, representing a party's walk-away option.

(CCM) Certified Conflict Manager Practice Test