CCM CCM Mediation Process & Skills

Question 1

Which phase of the mediation process involves the mediator explaining the ground rules and their role?

Accepted Answer

Opening statement / Introduction

Answer

The opening statement phase establishes confidentiality, voluntariness, the mediator's neutral role, and procedural ground rules before substantive discussion begins.

Question 2

In mediation, a 'caucus' refers to:

Accepted Answer

A private meeting between the mediator and one party

Answer

A caucus is a confidential private session between the mediator and one party, used to explore sensitive interests, test proposals, or de-escalate emotion without the other party present.

Question 3

What distinguishes mediation from arbitration?

Accepted Answer

The mediator facilitates agreement but does not impose a decision; an arbitrator decides the outcome

Answer

A mediator is a neutral facilitator who helps parties reach their own voluntary agreement, while an arbitrator acts as a private judge and issues a binding decision.

Question 4

The principle of 'self-determination' in mediation means:

Accepted Answer

Parties retain full autonomy over whether and how to settle

Answer

Self-determination is the cornerstone of mediation ethics—parties, not the mediator, decide whether to settle and on what terms.

Question 5

Which mediator technique involves restating what a party has said in a neutral, condensed form to ensure understanding?

Accepted Answer

Paraphrasing

Answer

Paraphrasing reflects the speaker's message back in the mediator's own words to confirm understanding and demonstrate active listening.

(CCM) Certified Conflict Manager Practice Test

(CCM) Certified Conflict Manager Practice Test

CCM CCM Mediation Process & Skills