CCM CCM Mediation Process & Skills 2

Question 1

What is the primary purpose of an opening statement made by each party at the start of mediation?

Accepted Answer

To allow each party to share their perspective and feel heard before negotiation begins

Answer

Opening statements give each party an uninterrupted opportunity to articulate their view of the dispute and needs, setting the stage for interest-based dialogue.

Question 2

Which of the following is a hallmark of evaluative mediation?

Accepted Answer

The mediator provides assessments of each party's legal position and likely court outcomes

Answer

Evaluative mediators assess the strengths and weaknesses of each party's case and may reality-test positions by sharing likely litigation outcomes to encourage settlement.

Question 3

Transformative mediation is most focused on:

Accepted Answer

Strengthening parties' capacity for self-determination and recognition of each other

Answer

Transformative mediation prioritizes empowering parties (empowerment) and fostering mutual acknowledgment (recognition) over settlement as the primary goal.

Question 4

Mediator impartiality requires that the mediator:

Accepted Answer

Avoid favoring either party and disclose any conflicts of interest

Answer

Impartiality means the mediator treats all parties without favoritism and proactively discloses any relationships or interests that could compromise neutrality.

Question 5

When parties in mediation reach an impasse, which of the following is an appropriate mediator intervention?

Accepted Answer

Using hypothetical questions or shifting to a caucus to explore underlying interests

Answer

Hypothetical questions ('What if X were possible—would that address your concern?') and private caucuses help uncover hidden interests and break deadlocks without imposing outcomes.

(CCM) Certified Conflict Manager Practice Test

(CCM) Certified Conflict Manager Practice Test

CCM CCM Mediation Process & Skills 2