CCC Supervisory and Staff Management 3

Question 1

During a performance appraisal, the most effective feedback is based on what?

Accepted Answer

Documented, specific examples of observed behavior

Answer

Objective, documented examples make feedback fair, defensible, and actionable.

Question 2

A supervisor who rates an employee highly in all areas because the employee excels at one skill is committing which appraisal error?

Accepted Answer

Halo effect

Answer

The halo effect occurs when one strong trait improperly influences ratings of all other traits.

Question 3

Under U.S. employment law, which question is illegal to ask in a job interview?

Accepted Answer

What is your age and marital status?

Answer

Questions about age, marital status, religion, or national origin violate anti-discrimination law.

Question 4

An employee reports sexual harassment to the chef de cuisine. What must the chef do?

Accepted Answer

Take the complaint seriously and follow the company's reporting procedure promptly

Answer

Supervisors are legally obligated to act promptly on harassment complaints through established procedures.

Question 5

Which is the best example of a SMART goal for a line cook?

Accepted Answer

Reduce plate waste on your station by 10% within 60 days

Answer

SMART goals are Specific, Measurable, Achievable, Relevant, and Time-bound.

CCC Practice Test