CCC Risk Management & Mitigation 2

Question 1

A client with a severe shellfish allergy is booking a cruise. What is the MOST important risk mitigation step a cruise counselor should take?

Accepted Answer

Document the allergy and advise the client to notify the cruise line's special needs desk before sailing

Answer

Cruise counselors should document dietary allergies and direct clients to notify the cruise line's special needs department prior to departure so the ship's culinary team can accommodate them safely.

Question 2

Which document provides cruise passengers with key legal rights and limitations, including liability caps, dispute resolution procedures, and cancellation terms?

Accepted Answer

The passenger ticket contract

Answer

The passenger ticket contract is the legally binding agreement that outlines passenger rights, cruise line liability limitations, and procedures for disputes.

Question 3

A hurricane is forecast to hit a port on your client's itinerary. What risk mitigation resource should you reference for your client's protection?

Accepted Answer

The cruise line's hurricane and weather modification policy

Answer

Cruise lines have specific hurricane and weather modification policies that dictate when itinerary changes occur and what compensation or options passengers receive.

Question 4

What is the primary purpose of CLIA's 'Cruise Lines Code of Practice' regarding passenger safety?

Accepted Answer

To establish industry standards for emergency preparedness, safety drills, and medical facilities

Answer

CLIA's Code of Practice establishes safety benchmarks including emergency procedures, muster drills, and medical facility standards that member lines must uphold.

Question 5

A client cancels a cruise 45 days before departure where the cruise line's penalty begins at 60 days. What risk mitigation tool would have protected their full deposit?

Accepted Answer

A 'Cancel For Any Reason' (CFAR) travel insurance policy purchased at time of deposit

Answer

A CFAR policy purchased at booking would allow the client to cancel before the cruise and receive a partial or full refund regardless of the reason.

CCC Practice Test

CCC Practice Test

CCC Risk Management & Mitigation 2