CCC Risk Management & Mitigation 2 — Questions and Answers
Question 1: A client with a severe shellfish allergy is booking a cruise. What is the MOST important risk mitigation step a cruise counselor should take?
- Book a ship with no seafood on the menu
- Document the allergy and advise the client to notify the cruise line's special needs desk before sailing (Correct answer)
- Recommend the client only eat at buffets to self-select safe foods
- Waive liability by having the client sign a food allergy disclaimer
Correct answer: Document the allergy and advise the client to notify the cruise line's special needs desk before sailing
Cruise counselors should document dietary allergies and direct clients to notify the cruise line's special needs department prior to departure so the ship's culinary team can accommodate them safely.
Question 2: Which document provides cruise passengers with key legal rights and limitations, including liability caps, dispute resolution procedures, and cancellation terms?
- The cruise line's brochure
- The passenger ticket contract (Correct answer)
- The travel agent's booking confirmation
- The port authority manifesto
Correct answer: The passenger ticket contract
The passenger ticket contract is the legally binding agreement that outlines passenger rights, cruise line liability limitations, and procedures for disputes.
Question 3: A hurricane is forecast to hit a port on your client's itinerary. What risk mitigation resource should you reference for your client's protection?
- The cruise line's social media page
- The cruise line's hurricane and weather modification policy (Correct answer)
- The local tourism board's website
- The U.S. Army Corps of Engineers flood maps
Correct answer: The cruise line's hurricane and weather modification policy
Cruise lines have specific hurricane and weather modification policies that dictate when itinerary changes occur and what compensation or options passengers receive.
Question 4: What is the primary purpose of CLIA's 'Cruise Lines Code of Practice' regarding passenger safety?
- To set mandatory onboard drink minimums
- To establish industry standards for emergency preparedness, safety drills, and medical facilities (Correct answer)
- To dictate cabin cleaning schedules
- To regulate crew tip amounts
Correct answer: To establish industry standards for emergency preparedness, safety drills, and medical facilities
CLIA's Code of Practice establishes safety benchmarks including emergency procedures, muster drills, and medical facility standards that member lines must uphold.
Question 5: A client cancels a cruise 45 days before departure where the cruise line's penalty begins at 60 days. What risk mitigation tool would have protected their full deposit?
- Cruise line loyalty points
- A 'Cancel For Any Reason' (CFAR) travel insurance policy purchased at time of deposit (Correct answer)
- A future cruise credit request
- A credit card chargeback
Correct answer: A 'Cancel For Any Reason' (CFAR) travel insurance policy purchased at time of deposit
A CFAR policy purchased at booking would allow the client to cancel before the cruise and receive a partial or full refund regardless of the reason.
Question 6: Which of the following shore excursion scenarios presents the HIGHEST liability risk for a cruise counselor?
- Booking an excursion directly through the cruise line's shore excursions desk
- Recommending an independent local operator not vetted by the cruise line without disclosing the risks (Correct answer)
- Advising a client to explore the port independently
- Booking a CLIA-certified tour operator
Correct answer: Recommending an independent local operator not vetted by the cruise line without disclosing the risks
Recommending unvetted independent operators without disclosing risks exposes the counselor to liability if the client is harmed, since cruise line-booked excursions offer more passenger protections.
Question 7: When advising clients about the risks of cruise travel to regions under a U.S. State Department Level 3 Travel Advisory, what is the counselor's best practice?
- Ignore the advisory since cruise ships are considered safe zones
- Inform the client of the advisory, document that the discussion occurred, and recommend the client research further (Correct answer)
- Cancel the booking immediately without consulting the client
- Upgrade the client to a higher deck for added security
Correct answer: Inform the client of the advisory, document that the discussion occurred, and recommend the client research further
Counselors must inform clients of active travel advisories, document the conversation, and empower clients to make informed decisions about whether to travel.
CCC Risk Management & Mitigation 2
A client with a severe shellfish allergy is booking a cruise.
What is the MOST important risk mitigation step a cruise counselor should take?