CCC CCC Insurance Claims & Documentation

Question 1

Which document serves as the primary written agreement between the repair shop and the vehicle owner authorizing repairs?

Accepted Answer

Repair authorization form

Answer

A repair authorization form is the legally binding document that grants the shop permission to perform work on the customer's vehicle.

Question 2

What is a 'supplement' in the context of collision repair insurance claims?

Accepted Answer

A request for additional repair coverage discovered after initial estimate

Answer

A supplement is a formal request submitted to the insurance company for additional labor or parts costs found during the repair process beyond the original estimate.

Question 3

When using CCC ONE estimating software, what does the term 'included operations' mean?

Accepted Answer

Tasks already factored into a labor time and not billed separately

Answer

Included operations are procedures considered part of a larger labor operation whose time is already built into the published labor time.

Question 4

What is the purpose of photo documentation during the claims process?

Accepted Answer

To provide visual evidence of all damage for insurer review and dispute resolution

Answer

Photo documentation creates a timestamped visual record of all pre-repair damage, supporting the estimate and protecting both the shop and insurer from disputes.

Question 5

Which of the following best describes 'betterment' in an auto insurance claim?

Accepted Answer

A cost-sharing charge when a repair improves the vehicle beyond its pre-loss condition

Answer

Betterment is a deduction applied by insurers when a repair or part replacement leaves the vehicle in better condition than before the loss, such as replacing worn tires.

CCC Practice Test

CCC Practice Test

CCC CCC Insurance Claims & Documentation