Requirements Elicitation and Collaboration Flashcards

Which elicitation technique is MOST effective when the goal is to discover unstated assumptions held by stakeholders?

Answer: Observation (job shadowing)

Observation (job shadowing) allows business analysts to witness actual work processes, revealing unstated assumptions and tacit knowledge that stakeholders may not articulate in interviews or surveys.

What is the PRIMARY difference between 'elicitation' and 'discovery' in business analysis?

Answer: Elicitation involves actively drawing out information; discovery involves uncovering existing information from artifacts or context

Elicitation involves actively drawing information from stakeholders through techniques like interviews, while discovery involves uncovering information that already exists in documents, systems, or the environment.

A business analyst is preparing for a requirements workshop. Which preparatory activity is MOST critical?

Answer: Defining clear objectives and an agenda for the workshop

A clear objective and agenda ensure the workshop stays focused, achieves its goals, and makes effective use of participants' time — the most critical preparation activity.

Which of the following is an example of an 'elicitation result' that needs to be confirmed with stakeholders?

Answer: Notes, models, or summaries produced during an elicitation session

Elicitation results — notes, diagrams, and summaries from elicitation sessions — must be confirmed with stakeholders to ensure they accurately capture what was shared.

When facilitating a focus group for requirements gathering, what is the MOST important role of the business analyst?

Answer: To guide discussion, ensure all voices are heard, and capture insights

In a focus group, the business analyst acts as a neutral facilitator — guiding the discussion, preventing dominance by any single participant, and capturing the group's collective insights.

Which elicitation technique is BEST suited for gathering requirements from a large, geographically dispersed stakeholder group simultaneously?

Answer: Survey/questionnaire

Surveys and questionnaires can be distributed simultaneously to large, dispersed groups and allow stakeholders to respond at their own convenience, making them ideal for broad stakeholder populations.