CCA Program Development & Administration in Career Services 2

Question 1

Which federal legislation most directly governs the funding and administration of publicly funded career services programs in the United States?

Accepted Answer

Workforce Innovation and Opportunity Act (WIOA)

Answer

Americans with Disabilities Act (ADA)

Answer

Family Educational Rights and Privacy Act (FERPA)

Answer

Equal Employment Opportunity Act (EEOA)

Question 2

A career counselor is designing a workshop series for displaced workers. Which needs assessment method would most efficiently gather information from a large group?

Accepted Answer

Online or paper surveys distributed to all potential participants

Answer

In-depth individual interviews

Answer

Direct observation of client job searches

Answer

Focus groups with three selected clients

Question 3

When evaluating a career services program, 'client satisfaction rates' are best classified as which type of data?

Accepted Answer

Output data

Answer

Outcome data

Answer

Impact data

Answer

Process data

Question 4

Which approach to budget management is most appropriate when a career services director must allocate limited resources across multiple program areas?

Accepted Answer

Use zero-based budgeting to justify each expenditure from scratch each cycle

Answer

Fund every program equally regardless of utilization

Answer

Carry over all unused funds without review

Answer

Base all allocations solely on prior-year spending

Question 5

A career center implements a new online scheduling system. After six months, which evaluation question addresses FORMATIVE concerns?

Accepted Answer

What scheduling barriers still exist and how can the system be improved?

Answer

Did the system improve overall job placement rates?

Answer

Are clients satisfied with career counseling outcomes?

Answer

How does our placement rate compare to peer institutions?

Question 6

Which of the following BEST describes the role of a career services advisory board?

Accepted Answer

To provide strategic guidance, community connections, and external perspective on program direction

Answer

To manage day-to-day operations of the career center

Answer

To evaluate individual counselor performance

Answer

To approve every client intake form

Question 7

Which accrediting body specifically recognizes standards for career development programs and professionals in the United States?

Accepted Answer

National Career Development Association (NCDA)

Answer

American Psychological Association (APA)

Answer

Council for Accreditation of Counseling and Related Educational Programs (CACREP)

Answer

Society for Human Resource Management (SHRM)