CCA Technology & Digital Tools in Career Services Flashcards

What does the term 'digital literacy' mean in the context of career readiness?

Answer: The ability to use, evaluate, and create information using digital technologies relevant to one's field

Digital literacy encompasses the broad set of skills needed to navigate, critically evaluate, and create digital content—a foundational career readiness competency across nearly all industries.

When using video interviewing platforms such as HireVue, candidates should be aware that some employers use AI to analyze:

Answer: Facial expressions, word choice, and vocal tone as proxies for personality and job fit

Some AI video interview tools analyze non-verbal cues, language patterns, and vocal characteristics—raising significant validity and fairness concerns that CCAs should communicate to clients.

A CCA advises a client to set up Google Alerts for their name. The primary purpose of this tool in a job search context is:

Answer: Monitoring new mentions of the client's name online to stay aware of their digital reputation

Google Alerts notifies users when new content containing specified search terms—like their name—appears online, enabling ongoing digital reputation monitoring.

In career services, 'e-portfolios' differ from traditional resumes primarily because they:

Answer: Allow candidates to showcase work samples, multimedia projects, and evidence of competencies in an interactive format

E-portfolios go beyond the text-based resume by allowing candidates to present actual work—design samples, code repositories, writing projects—providing evidence of skills, not just claims.

A client asks about using ChatGPT to write their resume. A CCA should advise that AI-generated content:

Answer: Should be critically reviewed and personalized to ensure it accurately reflects the client's unique experience and voice

AI tools can assist with resume writing, but the output must be reviewed, personalized, and verified for accuracy—AI generates plausible-sounding content, not necessarily accurate personal content.

Which of the following represents a best practice when a client uses LinkedIn's 'Open to Work' feature?

Answer: Setting the feature to visible to recruiters only if the client is conducting a confidential job search while employed

LinkedIn's 'Open to Work' feature can be set to show only to recruiters—using this setting protects confidentiality for employed job seekers while still signaling availability to hiring professionals.