CBT Vault and Cash Management 3

Question 1

What should a teller do if they arrive for their shift and notice the vault door appears to have been tampered with?

Accepted Answer

Immediately report it to management and do not open the vault until security investigates

Answer

A tampered vault is a potential crime scene; the teller must immediately notify management and not open the vault, preserving evidence and ensuring employee safety.

Question 2

During end-of-day procedures, which tasks must tellers complete before leaving their station?

Accepted Answer

Balance their drawers, secure all cash, and complete all required end-of-day documentation

Answer

End-of-day procedures require tellers to balance their drawers, secure all cash in the vault, and complete documentation to ensure full accountability before leaving.

Question 3

What is a teller 'cash drawer limit' (also called a 'teller limit')?

Accepted Answer

A bank-policy-set maximum amount of cash a teller may keep in their drawer to manage security risk

Answer

Teller limits are set by individual bank policy and establish a maximum cash amount per drawer, reducing the potential loss in case of robbery or error.

Question 4

What is the purpose of a 'silent alarm' or 'panic button' in a bank branch?

Accepted Answer

To notify law enforcement of a robbery in progress without alerting the robber

Answer

A silent alarm allows employees to notify law enforcement during a robbery without drawing the robber's attention, helping to ensure employee safety and a faster police response.

Question 5

What does the term 'over/short' refer to in teller balancing?

Accepted Answer

The difference between a teller's actual cash count and the amount reflected by their recorded transactions

Answer

Over/short describes the discrepancy between a teller's physical cash and what should be present based on recorded transactions, indicating a potential error.

CBT - Certified Bank Teller Practice Test

CBT - Certified Bank Teller Practice Test

CBT Vault and Cash Management 3