CBS Organizational Development 2

Question 1

Which OD intervention specifically focuses on improving relationships and communication between two or more work groups?

Accepted Answer

Intergroup development

Answer

Intergroup development targets the dynamics, attitudes, and perceptions between different departments or teams to reduce conflict and improve collaboration.

Question 2

The 'unfreezing-changing-refreezing' model of change was developed by:

Accepted Answer

Kurt Lewin

Answer

Kurt Lewin's three-step model describes unfreezing existing behaviors, moving to new behaviors, and refreezing them as the new norm.

Question 3

An organization that continuously adapts, transforms, and renews itself in response to the environment is best described as a:

Accepted Answer

Learning organization

Answer

Peter Senge's learning organization concept describes entities that build capacity for continuous adaptation and knowledge creation.

Question 4

Which measurement approach evaluates OD program effectiveness by examining participant reactions, learning, behavioral change, and results?

Accepted Answer

Kirkpatrick model

Answer

The Kirkpatrick four-level model assesses training and OD effectiveness from immediate reactions through ultimate business results.

Question 5

A 'parallel structure' in OD refers to:

Accepted Answer

A temporary system created alongside the existing org to solve complex problems

Answer

Parallel structures are collateral organizations that operate alongside the formal hierarchy to address issues that the existing structure cannot effectively handle.

(CBS) Certified Business Strategist Practice Test

(CBS) Certified Business Strategist Practice Test

CBS Organizational Development 2