CBS Organizational Development 2 — Questions and Answers
Question 1: Which OD intervention specifically focuses on improving relationships and communication between two or more work groups?
- Survey feedback
- Intergroup development (Correct answer)
- Process consultation
- Sensitivity training
Correct answer: Intergroup development
Intergroup development targets the dynamics, attitudes, and perceptions between different departments or teams to reduce conflict and improve collaboration.
Question 2: The 'unfreezing-changing-refreezing' model of change was developed by:
- Frederick Taylor
- Kurt Lewin (Correct answer)
- Edgar Schein
- Peter Senge
Correct answer: Kurt Lewin
Kurt Lewin's three-step model describes unfreezing existing behaviors, moving to new behaviors, and refreezing them as the new norm.
Question 3: An organization that continuously adapts, transforms, and renews itself in response to the environment is best described as a:
- Mechanistic organization
- Learning organization (Correct answer)
- Bureaucratic organization
- Functional organization
Correct answer: Learning organization
Peter Senge's learning organization concept describes entities that build capacity for continuous adaptation and knowledge creation.
Question 4: Which measurement approach evaluates OD program effectiveness by examining participant reactions, learning, behavioral change, and results?
- Balanced scorecard
- Kirkpatrick model (Correct answer)
- ROI analysis
- Net Promoter Score
Correct answer: Kirkpatrick model
The Kirkpatrick four-level model assesses training and OD effectiveness from immediate reactions through ultimate business results.
Question 5: A 'parallel structure' in OD refers to:
- Duplicate reporting lines in the hierarchy
- A temporary system created alongside the existing org to solve complex problems (Correct answer)
- Matrix management with dual authority
- Mirror teams in geographically separate locations
Correct answer: A temporary system created alongside the existing org to solve complex problems
Parallel structures are collateral organizations that operate alongside the formal hierarchy to address issues that the existing structure cannot effectively handle.
Question 6: Organizational ambidexterity refers to an organization's ability to:
- Operate efficiently in two geographic markets simultaneously
- Balance exploitation of existing capabilities with exploration of new ones (Correct answer)
- Manage both formal and informal organizational structures
- Lead both incremental and disruptive innovation projects
Correct answer: Balance exploitation of existing capabilities with exploration of new ones
Ambidextrous organizations simultaneously exploit current competencies for near-term performance while exploring new capabilities for long-term adaptation.
Question 7: Which technique involves systematically collecting data from organization members to diagnose problems and feed results back for discussion?
- Job enrichment
- Survey feedback (Correct answer)
- Management by objectives
- Role analysis technique
Correct answer: Survey feedback
Survey feedback collects data via questionnaires, analyzes it, and presents findings to employees to identify issues and develop action plans.
CBS Organizational Development 2
Which OD intervention specifically focuses on improving relationships and communication between two or more work groups?