CBS Change Management 2

Question 1

Which force field analysis element must be strengthened to successfully implement organizational change according to Lewin's model?

Accepted Answer

Driving forces

Answer

Lewin's force field analysis requires strengthening driving forces (or reducing restraining forces) to shift the equilibrium and enable change.

Question 2

A company undergoing a major restructuring notices employees forming informal groups to resist changes. This behavior is best described as:

Accepted Answer

Emergent coalition resistance

Answer

Emergent coalition resistance occurs when employees spontaneously organize to oppose change, representing a critical risk factor for change managers.

Question 3

Which change management metric best measures the speed at which employees adopt new processes?

Accepted Answer

Adoption velocity

Answer

Adoption velocity measures how quickly employees move through the change curve to productive use of new processes or systems.

Question 4

The 'burning platform' technique in change management is used to:

Accepted Answer

Create urgency by highlighting risks of inaction

Answer

The burning platform metaphor creates urgency by making the status quo appear more dangerous than the risk of change.

Question 5

In the ADKAR model, what does the 'R' represent?

Accepted Answer

Reinforcement

Answer

Reinforcement in ADKAR refers to the actions taken to sustain change after initial implementation, preventing reversion to old behaviors.

(CBS) Certified Business Strategist Practice Test