CBS Change Management 2 — Questions and Answers
Question 1: Which force field analysis element must be strengthened to successfully implement organizational change according to Lewin's model?
- Restraining forces
- Driving forces (Correct answer)
- Equilibrium forces
- Neutral forces
Correct answer: Driving forces
Lewin's force field analysis requires strengthening driving forces (or reducing restraining forces) to shift the equilibrium and enable change.
Question 2: A company undergoing a major restructuring notices employees forming informal groups to resist changes. This behavior is best described as:
- Productive conflict
- Emergent coalition resistance (Correct answer)
- Cultural alignment
- Stakeholder engagement
Correct answer: Emergent coalition resistance
Emergent coalition resistance occurs when employees spontaneously organize to oppose change, representing a critical risk factor for change managers.
Question 3: Which change management metric best measures the speed at which employees adopt new processes?
- Employee satisfaction score
- Training completion rate
- Adoption velocity (Correct answer)
- Turnover rate
Correct answer: Adoption velocity
Adoption velocity measures how quickly employees move through the change curve to productive use of new processes or systems.
Question 4: The 'burning platform' technique in change management is used to:
- Train employees on new technology
- Create urgency by highlighting risks of inaction (Correct answer)
- Reward early adopters
- Map stakeholder influence
Correct answer: Create urgency by highlighting risks of inaction
The burning platform metaphor creates urgency by making the status quo appear more dangerous than the risk of change.
Question 5: In the ADKAR model, what does the 'R' represent?
- Resistance
- Reinforcement (Correct answer)
- Readiness
- Realignment
Correct answer: Reinforcement
Reinforcement in ADKAR refers to the actions taken to sustain change after initial implementation, preventing reversion to old behaviors.
Question 6: Which type of organizational change involves modifying the fundamental beliefs and assumptions shared by employees?
- Structural change
- Process change
- Cultural transformation (Correct answer)
- Technological change
Correct answer: Cultural transformation
Cultural transformation targets the deep-seated values, beliefs, and assumptions that shape employee behavior and organizational identity.
Question 7: A change manager identifies that 30% of employees are 'laggards' on the innovation adoption curve. The best strategy is to:
- Immediately terminate their employment
- Focus all resources on convincing them first
- Leverage early adopters as peer influencers while maintaining pressure (Correct answer)
- Delay implementation until all employees are ready
Correct answer: Leverage early adopters as peer influencers while maintaining pressure
Using early adopters as peer influencers is more effective than direct persuasion of laggards and avoids implementation paralysis.
CBS Change Management 2
Which force field analysis element must be strengthened to successfully implement organizational change according to Lewin's model?