CBA CBA Human Resources Management 2

Question 1

Which HR metric measures the percentage of employees who leave an organization over a given period?

Accepted Answer

Turnover rate

Answer

Turnover rate is calculated by dividing the number of separations during a period by the average number of employees, expressed as a percentage.

Question 2

What is the purpose of an Employee Assistance Program (EAP)?

Accepted Answer

To offer confidential counseling and support services for personal or work-related issues

Answer

EAPs provide employees with confidential, short-term counseling and referral services for personal, family, or work-related problems.

Question 3

Which document outlines the expected behavior, policies, and procedures for employees within an organization?

Accepted Answer

Employee handbook

Answer

An employee handbook communicates workplace policies, procedures, expectations, and benefits to employees.

Question 4

What is the concept of 'disparate impact' in employment law?

Accepted Answer

A neutral policy that unintentionally affects a protected group at a higher rate

Answer

Disparate impact refers to a facially neutral employment practice that disproportionately and adversely affects members of a protected class.

Question 5

In performance management, what does a 360-degree feedback process involve?

Accepted Answer

Feedback collected from an employee's supervisor, peers, subordinates, and sometimes customers

Answer

360-degree feedback gathers performance input from multiple sources including managers, peers, direct reports, and sometimes clients.

(CBA) Certified Business Administrator Practice Test