CBA CBA Human Resources Management 2 — Questions and Answers
Question 1: Which HR metric measures the percentage of employees who leave an organization over a given period?
- Absenteeism rate
- Turnover rate (Correct answer)
- Retention rate
- Engagement index
Correct answer: Turnover rate
Turnover rate is calculated by dividing the number of separations during a period by the average number of employees, expressed as a percentage.
Question 2: What is the purpose of an Employee Assistance Program (EAP)?
- To provide performance bonuses
- To offer confidential counseling and support services for personal or work-related issues (Correct answer)
- To manage employee health insurance
- To track employee attendance
Correct answer: To offer confidential counseling and support services for personal or work-related issues
EAPs provide employees with confidential, short-term counseling and referral services for personal, family, or work-related problems.
Question 3: Which document outlines the expected behavior, policies, and procedures for employees within an organization?
- Job description
- Organizational chart
- Employee handbook (Correct answer)
- Succession plan
Correct answer: Employee handbook
An employee handbook communicates workplace policies, procedures, expectations, and benefits to employees.
Question 4: What is the concept of 'disparate impact' in employment law?
- Intentional discrimination against a protected class
- A neutral policy that unintentionally affects a protected group at a higher rate (Correct answer)
- Retaliation against an employee who filed a complaint
- Paying employees differently based on gender
Correct answer: A neutral policy that unintentionally affects a protected group at a higher rate
Disparate impact refers to a facially neutral employment practice that disproportionately and adversely affects members of a protected class.
Question 5: In performance management, what does a 360-degree feedback process involve?
- Annual reviews conducted only by direct supervisors
- Feedback collected from an employee's supervisor, peers, subordinates, and sometimes customers (Correct answer)
- Self-assessment completed by the employee alone
- Reviews based solely on quantitative productivity metrics
Correct answer: Feedback collected from an employee's supervisor, peers, subordinates, and sometimes customers
360-degree feedback gathers performance input from multiple sources including managers, peers, direct reports, and sometimes clients.
Question 6: Which federal act requires employers with 50 or more employees to provide up to 12 weeks of unpaid, job-protected leave for qualifying family or medical reasons?
- Americans with Disabilities Act (ADA)
- Family and Medical Leave Act (FMLA) (Correct answer)
- Consolidated Omnibus Budget Reconciliation Act (COBRA)
- Employee Retirement Income Security Act (ERISA)
Correct answer: Family and Medical Leave Act (FMLA)
The Family and Medical Leave Act (FMLA) of 1993 entitles eligible employees to up to 12 weeks of unpaid, job-protected leave per year for qualifying reasons.
CBA CBA Human Resources Management 2
Which HR metric measures the percentage of employees who leave an organization over a given period?