CASAS Reading Comprehension Functional Literacy 3 — Questions and Answers
Question 1: A store return policy reads: 'Items may be returned within 30 days with receipt. No returns on sale items.' You bought a shirt on clearance 10 days ago. Can you return it?
- Yes, because it is within 30 days
- No, because sale items cannot be returned (Correct answer)
- Yes, but only for store credit
- No, because more than 7 days have passed
Correct answer: No, because sale items cannot be returned
The policy explicitly excludes sale items from returns, regardless of how many days have passed.
Question 2: An employee handbook states: 'Employees must clock in no more than 7 minutes before their shift and clock out no later than 7 minutes after.' Why does this policy exist?
- To prevent employees from working extra hours without pay
- To limit overtime and unauthorized paid time (Correct answer)
- To track attendance for performance reviews
- To ensure the time clock is not overloaded
Correct answer: To limit overtime and unauthorized paid time
The 7-minute window prevents employees from accumulating unauthorized paid time outside their scheduled shift.
Question 3: A nutrition label reads: '% Daily Value — Sodium: 35%.' What does this tell you?
- One serving contains 35 mg of sodium
- One serving provides 35% of the recommended daily sodium intake (Correct answer)
- The product is 35% salt by weight
- You should eat 35 servings to meet your sodium needs
Correct answer: One serving provides 35% of the recommended daily sodium intake
Percent Daily Value shows how much of the daily recommended amount one serving provides.
Question 4: A rental car agreement includes: 'Fuel policy: Return full or pay $6.99/gallon.' The tank holds 15 gallons and you return it half empty. What is the fuel charge?
- $6.99
- $52.43 (Correct answer)
- $104.85
- $34.95
Correct answer: $52.43
Half of 15 gallons is 7.5 gallons; 7.5 × $6.99 = $52.43.
Question 5: A workplace safety sign reads: 'PPE Required Beyond This Point — Hard Hat, Safety Glasses, Steel-Toed Boots.' A visitor has glasses but no hard hat or boots. What should they do?
- Enter carefully and stay close to the walls
- Obtain a hard hat and steel-toed boots before entering (Correct answer)
- Ask a worker to escort them through quickly
- Skip the area and find another route
Correct answer: Obtain a hard hat and steel-toed boots before entering
All three items are required; the visitor must obtain the missing PPE before entering the zone.
Question 6: A credit card statement reads: 'Minimum payment due: $35 | Payment due date: July 15 | If paid in full by due date, no interest charged.' What is the best action to avoid interest?
- Pay $35 by July 15
- Pay the full balance by July 15 (Correct answer)
- Pay any amount before August 1
- Pay $35 after July 15
Correct answer: Pay the full balance by July 15
Paying the full balance by the due date is the only way to avoid interest charges according to the statement.
Question 7: A public library sign reads: 'Quiet Zone — No cell phone calls. Whispered conversation only.' A patron receives a call. What is the appropriate response?
- Answer and speak quietly
- Let it go to voicemail or step outside to take the call (Correct answer)
- Text the caller back immediately
- Ask a librarian to answer for you
Correct answer: Let it go to voicemail or step outside to take the call
Cell phone calls are not permitted in the Quiet Zone, so the patron should let it go to voicemail or leave the area.
CASAS Reading Comprehension Functional Literacy 3
A store return policy reads: 'Items may be returned within 30 days with receipt.
No returns on sale items.' You bought a shirt on clearance 10 days ago.
Can you return it?