CAPM CAPM Quality Management & Control 1

Question 1

According to the PMBOK Guide, which quality management process involves auditing quality requirements and results from quality control measurements to ensure appropriate quality standards are used?

Accepted Answer

Manage Quality

Answer

Manage Quality (formerly Perform Quality Assurance) is the process of auditing quality requirements and results to ensure appropriate standards and operational definitions are applied.

Question 2

What is a fishbone (Ishikawa) diagram primarily used for in project quality management?

Accepted Answer

Identifying root causes of quality problems

Answer

A fishbone or Ishikawa diagram is a cause-and-effect diagram used to identify the root causes contributing to a quality problem.

Question 3

Which concept states that the cost of preventing defects is less than the cost of correcting them after they occur?

Accepted Answer

Cost of quality

Answer

Cost of quality (COQ) encompasses prevention costs, appraisal costs, and failure costs, and the principle holds that prevention is cheaper than correction.

Question 4

In Control Quality, a control chart's upper and lower control limits are typically set at how many standard deviations from the mean?

Accepted Answer

3

Answer

Control chart control limits are set at ±3 standard deviations (3 sigma) from the process mean to distinguish normal variation from special cause variation.

Question 5

What is 'gold plating' in the context of project quality management?

Accepted Answer

Adding extra features beyond the agreed scope

Answer

Gold plating refers to adding features or enhancements beyond the agreed-upon scope, which is discouraged because it consumes resources without approved value.

CAPM - Certified Associate in Project Engineering Practice Test

CAPM - Certified Associate in Project Engineering Practice Test

CAPM CAPM Quality Management & Control 1