A hiring team notices that their top-performing customer success managers all score high on Empathy and low on Assertiveness in Caliper. What should they do with this insight?
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A
Discard the data because personality cannot predict job performance
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B
Use these trait patterns as one factor when evaluating future CS manager candidates
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C
Require all future candidates to score identically to current top performers
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D
Replace the Caliper with a purely skills-based assessment