Caliper Assessment Communication and Conflict Resolution 5

Question 1

An employee consistently avoids giving direct feedback to peers, preferring to relay concerns through a manager. According to Caliper trait analysis, this most likely reflects high:

Accepted Answer

Empathy without assertiveness

Answer

Strong empathy makes individuals aware of how their feedback might hurt others, but low assertiveness prevents them from delivering it directly.

Question 2

Which communication approach is MOST effective when delivering unwelcome news to a team?

Accepted Answer

Be direct and clear, acknowledge the impact, and invite questions

Answer

Direct, honest delivery combined with acknowledgment of impact and space for questions builds credibility and trust during difficult moments.

Question 3

In the Thomas-Kilmann Conflict Mode Instrument (TKI), the 'competing' style is characterized by:

Accepted Answer

High assertiveness and low cooperativeness

Answer

The competing style prioritizes one's own goals (high assertiveness) at the expense of the other party's concerns (low cooperativeness).

Question 4

A manager notices two high-performing employees have stopped collaborating due to a unresolved disagreement. The FIRST action should be:

Accepted Answer

Meet individually with each person to understand their perspective before facilitating a joint conversation

Answer

Individual conversations first allow each party to feel heard privately and give the manager a balanced picture before facilitating a joint resolution.

Question 5

Which nonverbal behavior MOST signals openness and receptivity during a difficult conversation?

Accepted Answer

Leaning slightly forward with uncrossed arms and relaxed facial expression

Answer

Open posture, forward lean, and relaxed expression together communicate engagement and safety, encouraging honest dialogue.

Caliper Assessment Practice Test

Caliper Assessment Practice Test

Caliper Assessment Communication and Conflict Resolution 5