CAADE Supplement and Reinspection Procedures 3

Question 1

When should a reinspection be scheduled after a supplement is submitted?

Accepted Answer

As soon as possible while the vehicle is still disassembled so additional damage is accessible for verification

Answer

Reinspections are most effective and accurate when the vehicle is still disassembled, allowing the appraiser to directly view and verify the supplemental damage items being claimed.

Question 2

Which estimating system feature helps appraisers track the status of open supplements on multiple claims?

Accepted Answer

The supplement management or work-in-progress (WIP) dashboard within the estimating platform

Answer

Most estimating platforms include a supplement management or WIP dashboard that allows appraisers and shops to track the status of pending supplements across all active claims.

Question 3

If a supplement includes a request for a rental car extension due to the additional repair time, who typically authorizes this extension?

Accepted Answer

The insurance claims adjuster or appraiser handling the file

Answer

Rental extensions related to supplemental repair time are authorized by the insurance claims adjuster or appraiser who manages the claim file and rental coverage.

Question 4

What is the significance of OEM (Original Equipment Manufacturer) repair procedures in the supplement process?

Accepted Answer

They establish the required repair methods and time allowances that justify supplemental labor operations

Answer

OEM repair procedures define the manufacturer-required methods for repairing specific damage, and appraisers must account for these operations when validating or disputing supplemental labor claims.

Question 5

An appraiser conducting a reinspection finds that the repair shop performed additional work without prior supplement approval. What is the correct course of action?

Accepted Answer

Evaluate whether the work was necessary and loss-related before approving or denying the additional charges

Answer

Even if work was performed without prior approval, the appraiser must evaluate whether it was loss-related and necessary before making a coverage determination — approval is not automatic.

(CAADE) Certified Automotive Appraisal and Damage Estimator Practice Test

(CAADE) Certified Automotive Appraisal and Damage Estimator Practice Test

CAADE Supplement and Reinspection Procedures 3