CAADE Supplement and Reinspection Procedures

Question 1

What is a supplement in the context of automotive damage appraisal?

Accepted Answer

A revised estimate that adds or removes items discovered after the initial appraisal

Answer

The original damage estimate submitted to the insurer

Answer

A written report provided to the vehicle owner only

Answer

A document authorizing the vehicle to be declared a total loss

Question 2

Which of the following is the most common reason a supplement is generated?

Accepted Answer

Hidden or underlying damage is discovered during vehicle disassembly

Answer

The estimator made an arithmetic error on the original estimate

Answer

The customer requests a lower deductible

Answer

Parts prices decreased after the estimate was written

Question 3

During a reinspection, an appraiser finds damage that was not on the original estimate. The repair shop claims the damage was pre-existing. What is the appraiser's best course of action?

Accepted Answer

Compare photographs, prior claim history, and physical evidence to make a determination

Answer

Automatically approve the supplement to maintain customer satisfaction

Answer

Deny the supplement without further investigation

Answer

Defer entirely to the shop's judgment

Question 4

What does the term 'tear-down' or 'disassembly' refer to in supplement procedures?

Accepted Answer

The controlled removal of components to expose and identify hidden damage

Answer

Permanently dismantling a vehicle declared a total loss

Answer

Stripping a vehicle for salvage auction

Answer

A diagnostic scan of onboard vehicle systems

Question 5

Which party typically initiates the supplement process when additional damage is discovered?

Accepted Answer

The repair facility contacts the insurer or appraiser

Answer

The vehicle owner notifies the DMV

Answer

The auto parts supplier updates pricing

Answer

The court issues a repair order

Question 6

Why is photographic documentation especially important during the supplement process?

Accepted Answer

It provides objective evidence supporting or disputing supplemental damage claims

Answer

It is required only when the vehicle is a total loss

Answer

It replaces the need for a physical reinspection

Answer

It is used exclusively for marketing the repair shop

Question 7

What is the primary purpose of a reinspection by an insurer's appraiser after a supplement is submitted?

Accepted Answer

To verify that the additional claimed damage is legitimate and related to the loss

Answer

To negotiate a lower settlement with the shop

Answer

To authorize the total loss before repairs begin

Answer

To replace the shop's estimate entirely