Business Phone Systems PBX Systems 1

Question 1

What does PBX stand for?

Accepted Answer

Private Branch Exchange

Answer

PBX stands for Private Branch Exchange, a telephone switching system used within a company to manage internal and external calls.

Question 2

What is the main difference between an IP PBX and a traditional PBX?

Accepted Answer

IP PBX routes calls over an IP network instead of circuit-switched lines

Answer

An IP PBX uses internet protocol to route calls over a data network, while traditional PBX uses dedicated circuit-switched connections.

Question 3

What is a DID (Direct Inward Dialing) number?

Accepted Answer

A phone number that routes directly to a specific extension without going through an operator

Answer

DID allows external callers to reach a specific employee extension directly by dialing their assigned phone number.

Question 4

What is an auto-attendant in a business phone system?

Accepted Answer

An automated menu system that greets callers and routes them to the correct department

Answer

An auto-attendant is an automated voice menu (IVR) that answers incoming calls and directs callers to the right extension or department.

Question 5

What is call parking in a PBX system?

Accepted Answer

Placing a call on hold in a shared location so another extension can retrieve it

Answer

Call parking places an active call on hold at a designated extension number that any authorized user can pick up.

Business Phone Systems Practice Test