Business Phone Systems PBX Systems

Question 1

What does PBX stand for?

Accepted Answer

Private Branch Exchange

Answer

Public Broadband Exchange

Answer

Packet-Based Extension

Answer

Primary Branch Extension

Question 2

What is the main difference between an IP PBX and a traditional PBX?

Accepted Answer

IP PBX routes calls over an IP network instead of circuit-switched lines

Answer

IP PBX only supports internal calls

Answer

Traditional PBX uses fiber optic cables

Answer

IP PBX cannot connect to the PSTN

Question 3

What is a DID (Direct Inward Dialing) number?

Accepted Answer

A phone number that routes directly to a specific extension without going through an operator

Answer

A dial code for outbound international calls

Answer

A hardware interface on a PBX chassis

Answer

A voicemail box identification number

Question 4

What is an auto-attendant in a business phone system?

Accepted Answer

An automated menu system that greets callers and routes them to the correct department

Answer

A physical receptionist desk phone

Answer

A device that auto-dials outbound sales calls

Answer

Software that transcribes voicemails to text

Question 5

What is call parking in a PBX system?

Accepted Answer

Placing a call on hold in a shared location so another extension can retrieve it

Answer

Transferring a call to voicemail

Answer

Recording a call for compliance purposes

Answer

Routing overflow calls to a backup line

Question 6

What does the term 'extension' mean in a PBX context?

Accepted Answer

An internal phone number assigned to an employee or device within the PBX

Answer

An additional physical phone line from the carrier

Answer

A license upgrade for the PBX software

Answer

A hardware add-on card for the PBX chassis