aPHR HR Operations 3

Question 1

Under the Fair Labor Standards Act (FLSA), payroll records must be retained for a minimum of:

Accepted Answer

3 years

Answer

The FLSA requires employers to keep payroll records for at least 3 years.

Question 2

A new employee does not submit their W-4 form. The employer should:

Accepted Answer

Withhold federal income tax at the single filer rate with no adjustments

Answer

IRS guidance requires employers to treat employees who don't submit a W-4 as single with no adjustments for withholding purposes.

Question 3

Which HR operational function is MOST directly responsible for ensuring consistent application of disciplinary procedures?

Accepted Answer

Policy documentation and communication

Answer

Clear, written policies that are communicated to all employees ensure disciplinary procedures are applied consistently and defensibly.

Question 4

An employee reports that their paycheck is incorrect. The FIRST step HR should take is:

Accepted Answer

Verify the discrepancy by reviewing timekeeping and payroll records

Answer

HR must first verify the error exists and identify the root cause before taking corrective action.

Question 5

What is the role of a service level agreement (SLA) in HR operations?

Accepted Answer

To establish response time and quality standards for HR service delivery

Answer

SLAs set clear expectations for how quickly and accurately HR will respond to requests, improving accountability and customer satisfaction.

aPHR - Associate Professional in Human Resources Practice Test