aPHR Employee Relations 3

Question 1

An employee discloses they have a substance abuse problem and requests help. Under the ADA, how should HR treat this situation?

Accepted Answer

Engage in the interactive process to explore reasonable accommodation

Answer

The ADA protects individuals in recovery from substance abuse, and HR must engage in the interactive process to determine whether reasonable accommodation is appropriate.

Question 2

What is the main difference between mediation and arbitration in workplace dispute resolution?

Accepted Answer

Mediation uses a neutral facilitator to help parties reach agreement; arbitration results in a binding decision by a third party

Answer

Mediation is a facilitated negotiation with no imposed outcome, while arbitration results in a binding decision made by the arbitrator.

Question 3

Which document formally communicates the expectations and consequences established during a disciplinary meeting?

Accepted Answer

Performance improvement plan (PIP)

Answer

A PIP formally documents performance deficiencies, sets improvement goals, timelines, and consequences, providing a structured path for the employee to meet expectations.

Question 4

A coworker tells HR they feel 'uncomfortable' around a colleague but cannot cite specific behaviors. What is HR's best first step?

Accepted Answer

Ask clarifying questions to understand specific behaviors or incidents

Answer

HR should gather specific facts through clarifying questions before taking action, ensuring the investigation is fair and thorough.

Question 5

What federal law grants most private-sector employees the right to form, join, or assist labor unions?

Accepted Answer

The National Labor Relations Act (NLRA)

Answer

The NLRA (Wagner Act) protects employees' rights to organize, bargain collectively, and engage in other concerted activities.

aPHR - Associate Professional in Human Resources Practice Test

aPHR - Associate Professional in Human Resources Practice Test

aPHR Employee Relations 3