ANM Conflict Resolution and Communication 3

Question 1

The Thomas-Kilmann Conflict Mode Instrument identifies five conflict-handling styles. Which style involves low assertiveness and high cooperativeness?

Accepted Answer

Accommodating

Answer

Accommodating involves yielding to the other party's concerns while downplaying one's own, reflecting high cooperation and low assertiveness.

Question 2

A new graduate nurse is reluctant to speak up when she disagrees with a senior nurse's clinical decision. The ANM should address this by:

Accepted Answer

Encouraging use of structured communication tools like SBAR to voice concerns safely

Answer

Structured tools like SBAR create a safe, accepted framework for all staff to raise clinical concerns regardless of seniority.

Question 3

Which of the following is a primary cause of communication breakdown in nursing units during high-census periods?

Accepted Answer

Reliance on verbal handoffs without structured tools

Answer

Unstructured verbal handoffs during busy periods increase the risk of critical information being omitted or misunderstood.

Question 4

An ANM observes a staff member using a passive-aggressive communication style. A characteristic behavior of this style is:

Accepted Answer

Agreeing verbally but deliberately failing to follow through on tasks

Answer

Passive-aggressive behavior involves indirect expressions of hostility, such as verbal compliance combined with deliberate non-compliance in action.

Question 5

When negotiating a schedule change requested by a staff nurse, the ANM should use which negotiation principle to achieve a win-win outcome?

Accepted Answer

Interest-based negotiation that explores the underlying needs of both parties

Answer

Interest-based negotiation uncovers the underlying motivations of both parties, enabling creative solutions that meet core needs.

(ANM) Assistant Nurse Manager Certification Practice Test

(ANM) Assistant Nurse Manager Certification Practice Test

ANM Conflict Resolution and Communication 3