ANM Communication Strategies & Conflict Resolution 5

Question 1

Which Thomas-Kilmann conflict mode involves high assertiveness and high cooperativeness?

Accepted Answer

Collaborating

Answer

Collaborating is the only mode that is simultaneously highly assertive and highly cooperative, seeking a fully satisfying solution for both parties.

Question 2

An ANM needs to communicate a new policy change that staff may resist. The MOST effective strategy is to:

Accepted Answer

Hold a staff meeting to explain the rationale and answer questions

Answer

Transparent communication of the rationale and an open Q&A reduces resistance and increases staff buy-in.

Question 3

Cultural humility in communication, as it applies to an ANM's role, PRIMARILY means:

Accepted Answer

Recognizing and respecting cultural differences while remaining open to learning

Answer

Cultural humility involves ongoing self-reflection and respect for diverse perspectives rather than assuming a one-size-fits-all approach.

Question 4

A staff member repeatedly misses deadlines despite prior verbal reminders. The ANM should NEXT:

Accepted Answer

Issue a formal written warning documenting the behavior and expectations

Answer

Escalating to a written warning creates a formal record and communicates the seriousness of the pattern.

Question 5

During a conflict mediation session, the ANM notices one party is dominating the conversation. The BEST intervention is to:

Accepted Answer

Summarize the dominant party's points and explicitly invite the other party to respond

Answer

Summarizing and redirecting ensures equitable participation and prevents one-sided resolution.

(ANM) Assistant Nurse Manager Certification Practice Test