ANM Communication Strategies & Conflict Resolution 4

Question 1

The ANM wants to increase psychological safety on the unit. Which behavior MOST supports this goal?

Accepted Answer

Openly acknowledging their own errors and encouraging staff to speak up

Answer

Leaders who model vulnerability and openness create environments where staff feel safe to report concerns and errors.

Question 2

During a performance improvement conversation, a staff member becomes tearful and disengages. The ANM should:

Accepted Answer

Pause, acknowledge the emotional response, and offer to reschedule if needed

Answer

Pausing to acknowledge emotion demonstrates empathy and allows for a more productive conversation.

Question 3

Which of the following is an example of a 'win-win' conflict resolution outcome?

Accepted Answer

Both parties identify a solution that meets each party's core interests

Answer

A win-win outcome, associated with the collaborating style, addresses the fundamental needs of all parties.

Question 4

Active listening in a conflict situation involves all of the following EXCEPT:

Accepted Answer

Formulating your rebuttal while the other person speaks

Answer

Planning a rebuttal during the other person's speech indicates inattention and undermines active listening.

Question 5

A staff nurse reports that a peer is spreading rumors about them. The ANM's FIRST step should be:

Accepted Answer

Conduct a private, fact-finding conversation with the reporting nurse

Answer

A private fact-finding conversation gathers information before any action is taken, ensuring a fair process.

(ANM) Assistant Nurse Manager Certification Practice Test