ANM Communication Strategies & Conflict Resolution 3

Question 1

Which element is MOST important when giving corrective feedback to a staff member?

Accepted Answer

Focusing on the behavior, not the person's character

Answer

Behavior-focused feedback is less threatening and more actionable than character-based criticism.

Question 2

A nurse manager uses a structured communication tool like SBAR during shift handoffs. This PRIMARILY improves:

Accepted Answer

Clarity and consistency of critical information transfer

Answer

SBAR provides a standardized framework that reduces omissions and miscommunication during handoffs.

Question 3

When negotiating a conflict between two staff members, the ANM acts as a neutral third party. This role is BEST described as:

Accepted Answer

Mediator

Answer

A mediator facilitates dialogue without imposing a decision, helping parties reach their own resolution.

Question 4

Non-verbal communication in a healthcare setting includes all of the following EXCEPT:

Accepted Answer

Written progress notes

Answer

Written progress notes are verbal (written) communication, not non-verbal.

Question 5

A new graduate nurse appears anxious during a code blue. The ANM should communicate FIRST by:

Accepted Answer

Giving clear, simple, direct verbal instructions

Answer

Clear, direct communication minimizes cognitive overload and guides action during high-stress emergencies.

(ANM) Assistant Nurse Manager Certification Practice Test