ANM Communication Strategies & Conflict Resolution 2

Question 1

A staff nurse openly disagrees with the ANM's scheduling decision during a team huddle. What is the most appropriate immediate response?

Accepted Answer

Acknowledge the concern and offer to discuss it privately after the huddle

Answer

Acknowledging concerns publicly while redirecting to a private discussion preserves team dynamics and respects the individual.

Question 2

Which communication technique involves restating what a speaker said in your own words to confirm understanding?

Accepted Answer

Paraphrasing

Answer

Paraphrasing confirms comprehension and signals active listening to the speaker.

Question 3

Two nurses have an ongoing interpersonal conflict that is beginning to affect patient care assignments. The ANM should FIRST:

Accepted Answer

Meet with each nurse separately to understand each perspective

Answer

Individual meetings allow each party to speak freely and give the ANM full context before any intervention.

Question 4

An ANM uses 'I' statements during a difficult conversation with a staff member. What is the PRIMARY purpose of this approach?

Accepted Answer

To express the ANM's feelings without blaming the other person

Answer

'I' statements focus on the speaker's experience rather than assigning blame, reducing defensiveness.

Question 5

Which conflict resolution style is MOST appropriate when the issue is critical to patient safety and cannot be compromised?

Accepted Answer

Competing

Answer

Competing (asserting one's position firmly) is appropriate when patient safety is a non-negotiable priority.

(ANM) Assistant Nurse Manager Certification Practice Test