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Certified Quality Process Analyst & Improvement Associate Flashcards

7 cards from real ASQ practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. In a Value Stream Map, activities that do not add value from the customer's perspective are called:

    Answer: Waste (Muda)

    Muda is the Japanese term for waste — any activity that consumes resources without creating value the customer is willing to pay for.

  2. Takt time is calculated as:

    Answer: Available production time divided by customer demand rate

    Takt time = Available production time / Customer demand, representing the pace of production needed to meet customer requirements.

  3. When a control chart shows a run of 8 or more consecutive points on one side of the center line, this indicates:

    Answer: A potential special cause that should be investigated

    A run of 8+ points on one side of the centerline is a Western Electric (Nelson) rule violation signaling a non-random pattern and potential special cause.

  4. Which quality tool is BEST suited for breaking a broad improvement goal into progressively more detailed and actionable tasks?

    Answer: Tree diagram (systematic diagram)

    A tree diagram systematically breaks a goal or problem into finer levels of detail, showing how high-level objectives translate into specific tasks.

  5. Process sigma level is primarily used to express:

    Answer: A process's defect rate relative to opportunities for error

    Sigma level quantifies process performance in defects per million opportunities (DPMO), with Six Sigma equating to ~3.4 DPMO.

  6. In the PDCA cycle, what is the primary purpose of the 'Check' phase?

    Answer: Evaluate results of the implemented change against the plan

    The Check (or Study) phase compares actual results to expected results to determine whether the change achieved its intended effect.

  7. A quality auditor finds that a corrective action was implemented but the same nonconformance recurred six months later. This MOST likely indicates:

    Answer: The corrective action addressed symptoms rather than the root cause

    Recurrence of a nonconformance after corrective action strongly suggests the root cause was not truly identified and eliminated.

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