ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE) Flashcards

What does 'organizational learning' primarily involve in a quality context?

Answer: Creating processes that capture, share, and apply knowledge to improve performance

Organizational learning involves systematically acquiring, sharing, and applying knowledge to continuously improve processes and outcomes.

In Tuckman's team development model, during which stage do conflicts and competition among team members typically peak?

Answer: Storming

The storming stage is characterized by interpersonal conflict as team members test boundaries and compete for roles and influence.

A 'quality policy' as required by ISO 9001 must include a commitment to which two things?

Answer: Satisfying applicable requirements and continual improvement of the QMS

ISO 9001 requires a quality policy that commits to satisfying applicable requirements and to continual improvement of the QMS.

What is the primary purpose of supplier development in quality management?

Answer: To improve supplier capabilities so they can consistently meet requirements

Supplier development aims to build supplier competency, quality systems, and processes so they reliably deliver conforming products and services.

What is a 'lessons learned' session in quality or project management primarily intended to accomplish?

Answer: Capture knowledge from a project to improve future projects

Lessons learned sessions systematically capture what worked well and what didn't so the organization can replicate successes and avoid repeating mistakes.

Which organizational excellence framework uses seven integrated categories including Leadership, Strategy, and Workforce?

Answer: Malcolm Baldrige Performance Excellence Framework

The Baldrige Excellence Framework uses seven integrated categories to assess and improve organizational performance across all functions.