ACSP Hardware Diagnostics and Apple Support Tools 3

Question 1

What is the primary use of Apple Remote Desktop (ARD) in enterprise Mac support?

Accepted Answer

Remote control, screen observation, and task automation across multiple Macs

Answer

Apple Remote Desktop enables IT administrators to remotely control screens, deploy packages, run Unix commands, and generate inventory reports across many Macs.

Question 2

What does the 'spindump' diagnostic tool capture on macOS?

Accepted Answer

Stack traces of hung processes causing the spinning wait cursor

Answer

Spindump samples stack traces of unresponsive processes, helping diagnose why applications freeze and display the spinning wait cursor.

Question 3

Which built-in macOS tool is used to create a bootable USB installer for macOS?

Accepted Answer

The createinstallmedia command inside the macOS Installer app

Answer

The `createinstallmedia` command-line tool, bundled inside the macOS installer application, creates a fully bootable USB installation drive.

Question 4

What is Apple Configurator 2 primarily used for?

Accepted Answer

Configuring, supervising, and deploying Apple devices in bulk

Answer

Apple Configurator 2 allows IT teams to configure, supervise, and deploy apps to multiple Apple devices, and can restore iPhones/iPads in a business setting.

Question 5

What does the `ioreg` Terminal command display?

Accepted Answer

The I/O Registry showing hardware components, drivers, and their properties

Answer

The `ioreg` command displays macOS's live I/O Registry, a hierarchical database of hardware components, their drivers, and associated properties.

ACSP - Apple Certified Support Professional Practice Test

ACSP - Apple Certified Support Professional Practice Test

ACSP Hardware Diagnostics and Apple Support Tools 3