Free ACSP Troubleshooting and Networking Questions and Answers 1 — Questions and Answers
Question 1: Aileen’s iPad won’t charge. She’s using the original Apple power adapter and cable that came with it. <br> <br> Which troubleshooting step should you try to help Aileen?
- Force restart her iPad. (Correct answer)
- Enable Optimized Battery Charging in iPad Settings.
- Back up her iPad, then erase all content and settings.
- Select Reset Network Settings from Transfer and Reset iPad.
Correct answer: Force restart her iPad.
Explanation: <br> Forcing Aileen’s iPad to restart is an appropriate next troubleshooting step. <br> Continue to study resources related to the following learning objective: Identify, isolate, and resolve battery issues with iPhone and iPad.
Question 2: Brian is trying to share his Personal Hotspot with Aga’s Mac. It isn’t working, and he asks you for help. You verify that his iPhone has the latest version of iOS and Personal Hotspot is turned on. <br> <br> Which troubleshooting step should Brian try next?
- Turn off Low Power Mode.
- Set the Allow Others to Join option to Ask.
- Tap Settings > Personal Hotspot, then turn on Maximize Compatibility.
- Tap Settings > General > Transfer or Reset > Reset > Reset Network Settings. (Correct answer)
Correct answer: Tap Settings > General > Transfer or Reset > Reset > Reset Network Settings.
Explanation: <br> Resetting network settings on Brian’s iPhone is an appropriate next troubleshooting step. <br> Continue to study resources related to the following learning objective: Troubleshoot Personal Hotspot connectivity issues.
Question 3: Which Mac resource displays network interface status in a dynamic list?
- VPN settings
- Network settings (Correct answer)
- Wireless Diagnostics
- Internet Accounts settings
Correct answer: Network settings
Explanation: <br> Network settings on a Mac display network interface status in a dynamic list. <br> Continue to study resources related to the following learning objective: Troubleshoot network locations on a Mac when a network interface isn’t working.
Question 4: You’re troubleshooting Anthony’s managed Mac, and the next step is to start in safe mode. You’re asked to authenticate. <br><br> What should you use to authenticate?
- The firmware password
- The recoveryOS password set from MDM (Correct answer)
- The user-linked Activation Lock bypass code
- The organization-linked Activation Lock bypass code
Correct answer: The recoveryOS password set from MDM
Explanation: <br> When you start Anthony’s managed Mac in safe mode, you authenticate using the recoveryOS password set by MDM. <br> Continue to study resources related to the following learning objective: Recognize and use the appropriate boot modes for a Mac with Apple silicon.
Question 5: A previously trusted Mac app asks for access to your keychain. <br><br> Why would an app ask for access that was previously granted?
- Touch ID was recently reset.
- The app was recently updated. (Correct answer)
- The login password was changed.
- Gatekeeper couldn’t validate the app.
Correct answer: The app was recently updated.
Explanation: <br> If an app was recently updated, or if the app has been modified, you must grant access to your keychain again. <br> Continue to study resources related to the following learning objective: Troubleshoot when a Mac asks for keychain access and you already trusted the app.
Question 6: Which Mac system setting does Po-Chun click to verify that he’s using the BetterBag VPN?
- VPN (Correct answer)
- Network
- Network Relays
- Privacy & Security > Profiles
Correct answer: VPN
Explanation: <br> The VPN system setting lets Mac users view configured VPN connections and their activity status. <br> Continue to study resources related to the following learning objective: Configure, manage, and use VPN settings on iPhone, iPad, and Mac.
Question 7: Po-Chun has a VPN configured on his iPad and wants to know where he can verify that the configuration is the one BetterBag installed for him. <br><br> Where do you tell Po-Chun to look to ensure that he’s using the BetterBag VPN?
- Settings > General > VPN > Device VPN, and the origin is listed
- Settings > General > VPN > Device VPN, then tap Info and the origin is listed
- Settings > Privacy & Security > VPN, then tap the configuration profile to examine its origin
- Settings > General > VPN & Device Management, then tap the configuration profile to examine its origin (Correct answer)
Correct answer: Settings > General > VPN & Device Management, then tap the configuration profile to examine its origin
Explanation: <br> Although Po-Chun can turn VPN on and off in Settings at the top level, he must access Settings > General > VPN & Device Management to examine VPN configuration details. <br> Continue to study resources related to the following learning objective: Configure, manage, and use VPN settings on iPhone, iPad, and Mac.
Question 8: Which VPN protocols can you manually configure in Mac System Settings?
- L2TP over IPSec, SSTP, and IKEv2
- WireGuard, Cisco IPSec, and IKEv2
- L2TP over IPSec, Cisco IPSec, and IKEv2 (Correct answer)
- L2TP over IPSec, Cisco IPSec, and OpenVPN
Correct answer: L2TP over IPSec, Cisco IPSec, and IKEv2
Explanation: <br> For information about the VPN settings you need to enter, contact the your organization’s network administrator or your VPN service provider. <br> Continue to study resources related to the following learning objective: Configure, manage, and use VPN settings on iPhone, iPad, and Mac.
Question 9: A user returned their unmanaged iPad. You turn it on for a new user, and you discover that Activation Lock is turned on. <br><br> What do you need to turn off Activation Lock?
- Serial number of the iPad
- The new user’s Apple ID and password
- The previous user’s Apple ID and password (Correct answer)
- The previous user’s Lost Mode PIN for the iPad
Correct answer: The previous user’s Apple ID and password
Explanation: <br> You can’t turn off Activation Lock without the previous user’s Apple ID and password. If possible, ask the previous user to enter their credentials to turn off Activation Lock. <br> Continue to study resources related to the following learning objective: Enter a bypass code on a managed device that has Activation Lock turned on.
Question 10: Po-Chun is trying to share his Personal Hotspot with Aileen’s Mac. It isn’t working. He asks you for help. <br><br> Which troubleshooting step should you recommend to Po-Chun?
- Turn off Low Power Mode.
- Restart Po-Chun’s iPhone and Aileen’s Mac. (Correct answer)
- Verify that Po-Chun’s iPhone has at least a 50% charge and is connected to a power source.
- On Po-Chun’s iPhone tap Settings > Personal Hotspot, then turn on Maximize Compatibility.
Correct answer: Restart Po-Chun’s iPhone and Aileen’s Mac.
Explanation: <br> Restarting Po-Chun’s iPhone and Aileen’s Mac is an appropriate next troubleshooting step. <br> Continue to study resources related to the following learning objective: Troubleshoot Personal Hotspot connectivity issues.
Question 11: The BetterBag MDM administrator configures Setup Assistant to skip FileVault on a managed Mac. <br><br> What happens to the user when FileVault is skipped during Setup Assistant?
- The user can turn on FileVault.
- The user can’t turn on FileVault. (Correct answer)
- The user is required to turn on FileVault.
- The user is prompted to turn on FileVault.
Correct answer: The user can’t turn on FileVault.
Explanation: <br> BetterBag might manage FileVault with MDM; the user can’t turn FileVault on or off. <br> Continue to study resources related to the following learning objective: Identify whether a Setup Assistant screen on iPhone, iPad, or Mac is skipped due to MDM.
Free ACSP Troubleshooting and Networking Questions and Answers 1
Aileen’s iPad won’t charge.
She’s using the original Apple power adapter and cable that came with it.
Which troubleshooting step should you try to help Aileen?