FREE ACSP Troubleshooting and Networking Questions and Answers

Question 1

Aileen’s iPad won’t charge. She’s using the original Apple power adapter and cable that came with it.

Which troubleshooting step should you try to help Aileen?

Accepted Answer

Force restart her iPad.

Answer

Enable Optimized Battery Charging in iPad Settings.

Answer

Back up her iPad, then erase all content and settings.

Answer

Select Reset Network Settings from Transfer and Reset iPad.

Question 2

Brian is trying to share his Personal Hotspot with Aga’s Mac. It isn’t working, and he asks you for help. You verify that his iPhone has the latest version of iOS and Personal Hotspot is turned on.

Which troubleshooting step should Brian try next?

Accepted Answer

Tap Settings > General > Transfer or Reset > Reset > Reset Network Settings.

Answer

Turn off Low Power Mode.

Answer

Set the Allow Others to Join option to Ask.

Answer

Tap Settings > Personal Hotspot, then turn on Maximize Compatibility.

Question 3

Which Mac resource displays network interface status in a dynamic list?

Accepted Answer

Network settings

Answer

VPN settings

Answer

Wireless Diagnostics

Answer

Internet Accounts settings

Question 4

You’re troubleshooting Anthony’s managed Mac, and the next step is to start in safe mode. You’re asked to authenticate.

What should you use to authenticate?

Accepted Answer

The recoveryOS password set from MDM

Answer

The firmware password

Answer

The user-linked Activation Lock bypass code

Answer

The organization-linked Activation Lock bypass code

Question 5

A previously trusted Mac app asks for access to your keychain.

Why would an app ask for access that was previously granted?

Accepted Answer

The app was recently updated.

Answer

Touch ID was recently reset.

Answer

The login password was changed.

Answer

Gatekeeper couldn’t validate the app.

Question 6

Which Mac system setting does Po-Chun click to verify that he’s using the BetterBag VPN?

Accepted Answer

VPN

Answer

Network

Answer

Network Relays

Answer

Privacy & Security > Profiles

Question 7

Po-Chun has a VPN configured on his iPad and wants to know where he can verify that the configuration is the one BetterBag installed for him.

Where do you tell Po-Chun to look to ensure that he’s using the BetterBag VPN?

Accepted Answer

Settings > General > VPN & Device Management, then tap the configuration profile to examine its origin

Answer

Settings > General > VPN > Device VPN, and the origin is listed

Answer

Settings > General > VPN > Device VPN, then tap Info and the origin is listed

Answer

Settings > Privacy & Security > VPN, then tap the configuration profile to examine its origin

Question 8

Which VPN protocols can you manually configure in Mac System Settings?

Accepted Answer

L2TP over IPSec, Cisco IPSec, and IKEv2

Answer

L2TP over IPSec, SSTP, and IKEv2

Answer

WireGuard, Cisco IPSec, and IKEv2

Answer

L2TP over IPSec, Cisco IPSec, and OpenVPN

Question 9

A user returned their unmanaged iPad. You turn it on for a new user, and you discover that Activation Lock is turned on.

What do you need to turn off Activation Lock?

Accepted Answer

The previous user’s Apple ID and password

Answer

Serial number of the iPad

Answer

The new user’s Apple ID and password

Answer

The previous user’s Lost Mode PIN for the iPad

Question 10

Po-Chun is trying to share his Personal Hotspot with Aileen’s Mac. It isn’t working. He asks you for help.

Which troubleshooting step should you recommend to Po-Chun?

Accepted Answer

Restart Po-Chun’s iPhone and Aileen’s Mac.

Answer

Turn off Low Power Mode.

Answer

Verify that Po-Chun’s iPhone has at least a 50% charge and is connected to a power source.

Answer

On Po-Chun’s iPhone tap Settings > Personal Hotspot, then turn on Maximize Compatibility.